Thank you for choosing Aelegante for your fashion needs! We strive to provide you with exceptional service, including timely delivery of your orders. Please review our shipping policy below:
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Shipping Time:
- Once your order had been confirmed, it will be delivered within 5-6 working days.
- Delivery times may vary depending on your location and shipping method chosen during checkout.
- Please note that orders placed on weekends or public holidays will be processed on the following business day.
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Shipping Rates:
- Shipping rates will be calculated based on the total weight of your order and your shipping destination.
- Free shipping may be available for orders meeting a certain criterion. Please check our website for current promotions and offers.
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Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
- You can track the status of your order by entering the provided tracking number on our website or through the carrier's website.
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Delivery Issues:
- In the event of any delivery issues or delays, please contact our customer service team for assistance. We will work diligently to resolve any problems and ensure you receive your order as soon as possible.
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Incomplete or Incorrect Addresses:
- It is the responsibility of the customer to provide accurate and complete shipping information during checkout.
- Aelegante is not responsible for any delays or additional charges incurred due to incorrect or incomplete addresses provided by the customer.
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Holiday Shipping:
- During peak seasons and holidays, there may be delays in shipping due to high order volumes and carrier limitations. We appreciate your patience and understanding during these times.
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Contact Us:
- If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team. You can reach us via email at help@aelegante.com or through our website's contact form.
By placing an order with Aelegante, you agree to abide by the terms and conditions outlined in this shipping policy. We are committed to providing you with a seamless shopping experience and ensuring your satisfaction with every purchase. Thank you for choosing Aelegante!
